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To encourage a pleasurable and personable shopping experience, we have designed Shop Dorset so that If you have a question about any Retailer, product or order via Shop Dorset, we politely advise you to email the Retailer concerned as they will be able to help you more directly in the first instance. If an anticipated order has not yet arrived with you, we hope your Retailer can resolve your enquiry most satisfactorily.


However, do let us at Shop Dorset know what is happening too. We will be happy to help resolve any issue you may have with any of our Retailers, as we wish to honour the faith you have put in our site. While each Retailer is responsible for their own listing on Shop Dorset, we do strive to ensure our customers enjoy a happy shopping experience on our site and expect our Retailers to offer great customer service, so we are pleased to monitor our customer's experience of shopping through Shop Dorset and to listen to our customers.


If you have any feedback, positive or otherwise, we will be delighted to hear from you.


Please call us on 01305 753959 or email: info@shopdorset.co.uk                                     .



Where's my order ?